Policy

The Care Worker Agency will run a thoroughly professional and efficient office.  Staff will be efficient and polite in their dealings with customers, employees and other members of the public.  The office will be clean, tidy and efficiently and ergonomically designed for the benefit of all.

The office should have an area for private meetings, interviews and training courses and should provide a space where people who have a disability which prevents them from attending certain areas can speak in private to a member of the The Care Worker Agency team.

The Care Worker Agency and its employees are responsible for the way the office is run and to ensure that health and safety are of paramount importance.

The office will be open to the public from 10:00 to 16:00 Monday to Friday (except Bank Holidays) but office staff will be in the office from 8.00 until 16.30.

For additional information please see the policy on Dress Code.

Procedure

The Care Worker Agency  will make sure that the office satisfies all the requirements of this policy and shall work with the regulators in making sure that any office spaces satisfy their requirements.  Equipment will be of a sufficiently high standard that it (a) provides a safe working environment and (b) conveys the right image for The Care Worker Agency.  Display screen equipment, desks, chairs and all forms of storage should be positioned and used in a manner which accords with the requirements of their manufacture and instructions for use.  The Care Worker Agency  must make sure that these requirements are fulfilled.

Office staff must ensure:

• Their personal work space is safe (if it is not it should be reported to the manager immediately)
• Their desk and the surrounding area are as tidy as the day-to-day requirements allow.
• Desks are left tidy and clean overnight.
• Bins are emptied daily and dirty cups etc must never be left overnight.
• The office is clean and risk-free (deliveries of stationery etc. should be put away as soon as possible)
• Their own behaviour, interpersonal relationships and appearance is as professional as possible.
• No sensitive information is visible to visitors to the office.

Reviewed April 2025 by Fay Townsend-Jackson