1. Policy Statement
This policy sets out how our service ensures compliance with the Care Quality Commission’s
framework Right Support, Right Care, Right Culture , which applies to services supporting
autistic people and people with a learning disability.
Our organisation is committed to delivering person‑centred care , promoting choice and
control , protecting human rights , and maintaining a culture where people live confident,
empowered, and meaningful lives.
2. Purpose
The purpose of this policy is to:
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Ensure our service consistently meets CQC expectations under Right Support, Right
Care, Right Culture .
Provide staff with clear guidance on values, behaviours, and practice standards.
Embed a rights‑based, inclusive, and safe approach across all aspects of care delivery.
Demonstrate compliance to commissioners, regulators, and stakeholders.
3. Scope
This policy applies to:
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All employees
Volunteers
Agency workers
Managers and senior leaders
Any person delivering care or support on behalf of the organisation
4. Definitions
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Right Support: Ensuring the model of care promotes independence, choice, and
community inclusion.
Right Care: Delivering person‑centred, safe, compassionate, and dignified care.
Right Culture: Creating an organisational ethos where staff values, leadership
behaviours, and daily practice uphold human rights and empowerment.5. Right Support
5.1 Choice & Control
We ensure people have maximum autonomy over their daily lives. Staff must:
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Offer choices in all aspects of daily living.
Use accessible communication tools to support decision‑making.
Respect each person’s preferred routines, likes, and dislikes.
5.2 Independence & Skill Development
Staff must:
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Promote independence through structured goals.
Support people to “do with, not for”
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Encourage learning, confidence, and self‑management.
5.3 Community Inclusion
The service must:
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Enable regular, meaningful access to community activities.
Support people to build relationships and participate in ordinary life.
Avoid isolating or institutional practices.
5.4 Least Restrictive Practice
We follow human‑rights‑based decision‑making:
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Restrictions are only used when absolutely necessary.
All restrictions must be documented, reviewed, and proportionate.
Staff must use Positive Behaviour Support to reduce restrictive interventions.
6. Right Care
6.1 Person‑Centred Planning
Care plans must:
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Reflect each person’s preferences, communication style, aspirations, and needs.●
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Be co‑produced with the person and those important to them.
Be reviewed regularly and updated promptly.
6.2 Dignity, Privacy & Respect
Staff must:
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Treat people with dignity at all times.
Deliver personal care sensitively and respectfully.
Maintain confidentiality and privacy.
6.3 Positive Behaviour Support
The service must:
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Use PBS as the primary approach for supporting behaviour.
Avoid punitive, outdated, or harmful practices.
Ensure staff are trained in PBS principles.
6.4 Accessible Information
We provide information in formats people understand, including:
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Easy‑read
Visual aids
Communication passports
Assistive technology
7. Right Culture
7.1 Leadership & Governance
Leaders must:
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Model inclusive, rights‑based behaviours.
Maintain oversight of incidents, complaints, and learning.
Promote transparency, accountability, and continuous improvement.
7.2 Staff Values & Behaviours
Staff must:●
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Demonstrate belief in people’s potential.
Communicate respectfully and consistently.
Uphold the organisation’s values at all times.
7.3 Training & Development
The service ensures:
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All mandatory training is up to date.
Staff receive additional training in autism, learning disability, PBS, and safeguarding.
Continuous learning is embedded into supervision and team meetings.
7.4 Safeguarding Culture
We maintain a proactive safeguarding environment:
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Staff are confident in reporting concerns.
Safeguarding is discussed openly and regularly.
Learning from incidents is shared across the team.
8. Roles & Responsibilities
Managers
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Ensure compliance with this policy.
Provide training, supervision, and oversight.
Lead by example.
Staff
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Follow the policy in daily practice.
Promote independence, dignity, and rights.
Report concerns promptly.
Senior Leadership
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Maintain strategic oversight.
Ensure resources, staffing, and training meet regulatory expectations.
Review policy effectiveness annually.
9. Monitoring & ReviewCompliance is monitored through:
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Internal audits
Spot checks
Supervision and appraisal
Feedback from people using the service
Incident reviews
External inspection findings
This policy is reviewed annually or sooner if legislation or CQC guidance changes.
10. Related Documents
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Person‑Centred Planning Policy
Safeguarding Policy
Positive Behaviour Support Policy
Training & Development Policy
Quality Assurance Framework