POLICY

The Care Worker Agency & We Care are committed to promote a culture that encourages candour, openness and honesty at all levels. This is an integral part of our culture of safety that supports organisational and personal learning.

To interpret our Duty of Candour, we will use the following definitions:

Openness - enabling concerns and complaints to be raised freely without fear and reprisals or unfavourable treatment following the complaint

Transparency - allowing information about what has happened to be shared freely and openly, acknowledging what when wrong without making excuses or trying to withhold any data

Candour - committing to being open and honest , even if this places our organization is a challenging and regrettable situation.  

PROCEDURE

In meeting our Duty of Candour, we will:

• Ensure that we act in an open and transparent way with relevant persons in relation to care and treatment provided to people who use our service in carrying out regulated activities.
• Tell all persons, in person and as soon as reasonably practicable after becoming aware of any safety concerns, in particular if a notifiable safety incident has occurred. Providing them with support and guidance in relation to the incident.
• Provide an account of the incident which to the best of our knowledge is true and factual, including the date and time of the incident and who was involved.
• Advise the relevant person of what further enquiries may need to be carried out or are expected to be carried out
• offer an apologise
• Follow up with the apology in writing outlining what occurred and why
• Keep the written record of the incident, following all appropriate action.

Reviewed April 2025 by Fay Townsend-Jackson