Policy

The Care Worker Agency & We Care recognises that guidelines need to be in place in the unlikely or indeed infrequent event that a service may need to be withdrawn from a customer for any reason. The company will never consider withdrawing a service unless either or both of the following situations exist:

1. It has become unsafe to continue providing the service and/or,
2. There is a long standing and continuing non-payment of accounts.

Given the seriousness of such a situation, only the care manager or director may make the decision to terminate the service.  

Procedure

The reasons for withdrawal of service may apply if:

• Continuing to provide care is not viewed as being in the best interests of the customer.
• Health and Safety regulations are in danger of being breached, putting the customer at risk.
• Our responsibilities to provide care workers with a safe environment in which to work cannot be maintained.
• There is any occurrence of physical abuse by the customer or any member of their circle of family or friends against a care worker.
• There is a threat of physical abuse by the customer or any member of their circle of family or friends against a care worker.
• Continued verbal intimidation or abuse against a care worker is at a level that is unacceptable.
• The customer simply runs out of care workers.  This may be because the customer continually asks for a different care worker or it may be because the working environment is sufficiently unacceptable or hostile that no care workers are prepared to attend a particular customer.
•  Where accurate invoices remain unpaid longer than the agreed payment period.

Cessation of service will normally receive a four week notice period but the company reserves the right to shorten this period in extreme cases and to ensure the safety and well being of those involved.